Shipping And Payment Information

 

SHIPPING

Once your order form is submitted, Customised Candles will email you with a proof of the text layout on your product for your approval, before starting to make the product.  Only once payment is received and proof approved, does making of the product start. From that time, generally, please allow up to 10 business days for your product to be ready.

STANDARD DELIVERY:

Customised Candles offers "Flat Rate Delivery" for $12.50 to all metropolitan areas in Australia.  No matter how many items you buy, you won't get slugged with extra delivery fees, so it's easy to know how much your total will come to.  Fastway Couriers is our Courier of choice to get your order to you on time and safely.  Please note: 

EXPRESS DELIVERY:

Customised Candles is the ONLY Personalised Candles Company in Australia to offer "Next Business Day Dispatch" on urgent orders.  We know that sometimes, things get left to the last minute (especially if you have young children), or with occasions like funerals, there is not a lot of time to organise elements.  But don't worry, because we can "Fast Track" your order.  For $23.00 Delivery, it can jump the que and be sent via Express Post the very next business day after your proof is approved and payment received.  To areas within Australia Post's Express Post Network, it should arrive the day after it is sent.  Click here to find out if your postcode is in the Express Post Network: http://auspost.com.au/parcels-mail/delivery-areas.html

FREE DELIVERY:

For orders over $100 Customised Candles offers free delivery to metropolitan areas. Please enquire regarding low delivery costs to other locations. 

PICK UP:

It's free to collect your order from our home-base office at 49 Mitchell Avenue Molenindar QLD 4214.  You will received an email informing you when your order is ready for collection and a suitable time. 

 

PAYMENT

Customised Candles accepts the following payment options:

  • Electronic Funds Transfer (EFT / Netbank)
  • Direct Deposit
  • Paypal 
  • Credit Card (through Paypal)
  • Bank Cheque
  • Money Order

Once your order form is submitted, Customised Candles will email you with an invoice stating your order total and with details on how to pay via your chosen preferred method.  

 

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